Privacy Policy

1. Introduction

Red Tide Holding ApS ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. We operate as an independent AI education provider serving learners throughout Canada.

Legal Entity: Red Tide Holding ApS, Hoffmeyersvej 29, 2000 Frederiksberg, Denmark

Contact Email: [email protected]

Data Protection Authority: This policy complies with GDPR (EU Regulation 2016/679) and UK GDPR. EEA and UK users may lodge complaints with their national data protection authorities.

2. What Data We Collect

We collect information you provide directly, as well as data collected through automated technologies:

• Full name
• Email address
• Phone number
• IP address
• Browser type and version
• Device type and operating system
• Cookies and tracking identifiers
• Usage data (pages visited, time on site, click paths)
• Form submission content
• Conversion events (form submits, calls, inquiries)

3. Legal Basis for Processing (GDPR Article 6)

We process your personal data under the following legal bases:

• Contact form data: Consent (Article 6.1.a) and contract performance (Article 6.1.b)
• Analytics data: Consent (Article 6.1.a)
• Marketing and remarketing data: Consent (Article 6.1.a)
• Security and fraud prevention: Legitimate interest (Article 6.1.f)

4. Essential Cookies

Essential cookies are necessary for core site functionality, security, and session management. These cookies are activated automatically and do not require consent.

• Purpose: Core site functionality, security, session management
• Examples: session_id, csrf_token, cookie_consent_status
• Consent required: No — activated automatically
• Retention: Session duration or up to 12 months for preference storage

5. Analytics Cookies

Analytics cookies help us measure traffic, understand user behavior, and improve site performance. These cookies are activated only after you accept them.

• Purpose: Measuring traffic, user behavior, site performance
• Tool: Google Analytics 4
• Examples: _ga, _ga_XXXXXXX, _gid, _gat
• Consent required: Yes — activated only after user accepts
• Retention: Up to 14 months

6. Marketing & Advertising Cookies

Marketing cookies enable remarketing, personalized ad delivery, and conversion tracking. These cookies are activated only after you accept them and require explicit consent under GDPR.

• Purpose: Remarketing, personalized ad delivery, conversion tracking
• Consent required: Yes — activated only after user accepts
• Retention: Up to 540 days (Google Ads default)

Third-party ad serving: Third-party vendors, including Google, use cookies to serve ads based on a user's previous visits to this website and other sites on the internet.

Advertising partners: We may work with advertising partners such as Google and Meta to deliver advertisements tailored to your interests across various websites and platforms.

Remarketing: We may use remarketing services to advertise to previous visitors of our website. After visiting our site, you may see our ads on other websites, apps, or platforms you visit.

YouTube and Display Network: Advertisements may appear across Google services including YouTube, Gmail, and the Google Display Network.

7. Tracking Technologies

We use the following tracking technologies on this website:

• Cookies (first-party and third-party)
• Tracking pixels (Google Ads tag / gtag.js, Meta Pixel)
• Device identifiers (browser fingerprint, IP address)
• Conversion event tags

Advertising measurement: We use conversion tracking to understand which advertisements lead to actions on our website such as form submissions, calls, or inquiries. This allows us to measure campaign effectiveness and allocate budget appropriately. Conversion data may be shared with Google Ads and Meta.

8. Advertising and Analytics Technologies

The following advertising and analytics technologies are active on this site:

• Google Ads (gtag.js / Google Tag Manager)
• Google Analytics 4
• Google Remarketing Tag
• Meta Pixel (Facebook / Instagram)

9. Google Services and Advertising

This website uses the following Google services:

• Google Analytics 4: Collects anonymized usage data, device info, and behavioral signals. IP anonymization is enabled. Data retention is set to 14 months. Users may opt out via the Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout
• Google Ads Conversion Tracking: Records when a user completes a defined action (form submission, call, inquiry) after clicking one of our ads. This data is used solely for measuring ad campaign performance.
• Google Remarketing: Allows us to show ads to previous visitors across Google's network. Remarketing lists are not created from sensitive data categories (health, finance, religion, sexual orientation).
• Google Tag Manager: Deploys tracking tags on our behalf. No personal data is collected by GTM itself; it acts as a container for the tags listed above.

Google's advertising products are governed by: https://policies.google.com/technologies/ads

10. Meta Advertising Services

This website uses the Meta Pixel to measure the effectiveness of our advertising on Facebook and Instagram. The pixel may record:

• Page views and time on site
• Specific conversion events (form submissions, inquiries)
• Custom audience membership for retargeting purposes

We do not use the Meta Pixel to collect sensitive personal data, nor to target users based on health status, financial situation, religion, political views, sexual orientation, or any other special-category attribute prohibited under Meta's advertising policies.

Meta acts as an independent data controller for data collected via its Pixel and processed within its own platform. Refer to Meta's Data Policy: https://www.facebook.com/privacy/policy

To manage your ad preferences on Meta platforms, visit: https://www.facebook.com/adpreferences/

11. Data Sharing with Advertising Partners

We share certain data with advertising partners for campaign delivery and measurement. Recipients and the data categories shared include:

• Google LLC: Cookie identifiers, conversion events, anonymized behavioral data, remarketing lists. Governed by Google's Privacy Policy: https://policies.google.com/privacy
• Meta Platforms, Inc.: Pixel events, conversion data, custom audiences. Governed by Meta's Data Policy: https://www.facebook.com/privacy/policy

We do not sell personal data. All transfers to Google and Meta operate under Standard Contractual Clauses where applicable. Data is processed for ad targeting and campaign measurement only—not resold to unaffiliated third parties.

Google and Meta may use this data across their own platforms in accordance with their respective policies. We encourage users to review those policies directly.

12. Opting Out of Personalized Advertising

You may opt out of personalized advertising at any time:

• Google Ads Settings: https://adssettings.google.com
• Your Online Choices (EU): https://www.youronlinechoices.eu
• Network Advertising Initiative: https://optout.networkadvertising.org
• Digital Advertising Alliance: https://optout.aboutads.info

Opting out does not remove ads entirely—you will continue to see non-personalized advertisements.

13. Cookie Preference Management

A clearly visible "Manage Cookie Preferences" link appears in the website footer. Clicking this link triggers the cookie consent panel where you can accept or reject each cookie category independently. Essential cookies remain active and cannot be disabled.

14. Consent Requirements & Banner

Our consent banner offers three options:

• Accept All
• Reject Non-Essential
• Manage Preferences

Essential cookies are not activated until you explicitly accept all cookies. Analytics and marketing cookies are activated only after acceptance. Your choice is stored in localStorage for 12 months.

Consent Statement: By clicking "Accept All Cookies," you consent to the storing of cookies on your device for analytics and advertising purposes, including personalized advertising delivered by Google and Meta. You may withdraw consent at any time through the cookie preferences panel without affecting the lawfulness of processing that occurred before withdrawal.

EEA / UK Users: Users in the European Economic Area and the United Kingdom receive this consent notice in compliance with the General Data Protection Regulation (GDPR) and UK GDPR. Marketing and analytics cookies are activated solely after explicit, informed, freely given consent under GDPR Article 6(1)(a). Consent is recorded with a timestamp and may be audited upon request.

15. Withdrawal of Consent

You may withdraw consent at any time by clicking "Manage Cookie Preferences" in the website footer, or by clearing cookies via your browser settings. Withdrawal does not affect processing that occurred while consent was valid.

16. Lead Forms and Contact Requests

When you submit a contact form, request information, or register interest in our services, we collect the information you provide. This typically includes: full name, email address, phone number, and your message.

• Legal basis: Consent (GDPR Art. 6.1.a) and, where a service relationship exists, performance of a contract (GDPR Art. 6.1.b)
• Retention: Form submission data is retained for up to 2 years from the date of submission, unless a longer period is required by applicable law
• Deletion: You may request deletion of your data at any time by contacting us at [email protected]

A link to this Privacy Policy appears adjacent to every submission button on this site. Submitting a form constitutes acknowledgment of this policy.

17. Prohibited Content Self-Declaration

This website does not promote, sell, or facilitate access to prohibited product or service categories including but not limited to: weapons, controlled substances, counterfeit goods, gambling services (unlicensed), adult content, or services that make misleading health or financial claims. All advertising conducted through Google Ads and Meta Ads complies with the respective platform policies in full.

18. Landing Page Integrity Statement

The content of this website accurately represents the products and services advertised. No bait-and-switch practices are employed. The experience delivered to users arriving from paid advertisements is identical to the experience for all other visitors. Cloaking, automatic redirects, and content variation by traffic source are not used on this website.

19. Children's Privacy

This website is not directed at individuals under the age of 16. We do not knowingly collect personal data from minors. If we discover that data has been collected from a person under 16 without verifiable parental consent, we will delete it promptly. Contact us at [email protected] if you believe we have received data from a minor.

20. International Data Transfers

Personal data collected through this website may be transferred to and processed in countries outside the European Economic Area, including the United States, where Google LLC and Meta Platforms, Inc. are based.

These transfers are conducted under Standard Contractual Clauses (SCCs) approved by the European Commission, which provide appropriate safeguards for personal data. A copy of the applicable SCCs can be requested by contacting us directly at [email protected].

21. Your Rights Under GDPR (Articles 15-22)

If you are located in the EEA or UK, you have the following rights:

• Access (Art. 15): Request a copy of data we hold about you
• Rectification (Art. 16): Correct inaccurate or incomplete data
• Erasure (Art. 17): Request deletion ("right to be forgotten")
• Restriction (Art. 18): Limit how we process your data
• Portability (Art. 20): Receive your data in a structured, machine-readable format
• Objection (Art. 21): Object to processing based on legitimate interest
• Withdraw consent (Art. 7.3): Revoke consent at any time without penalty

To exercise any right, email us at [email protected]. We will respond within 30 days. You also have the right to lodge a complaint with your local supervisory authority:

• EU users: https://edpb.europa.eu
• UK users: https://ico.org.uk

22. Retention Periods

We retain personal data for the following periods:

• Contact form submissions: 2 years
• Analytics data (GA4): 14 months
• Marketing cookies (Google Ads): Up to 540 days
• Email communications: Duration of relationship plus 1 year
• Server logs: 90 days
• Cookie consent records: 3 years (audit requirement)

23. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be notified via a homepage banner at least 14 days before taking effect. Your continued use of the website after changes indicates your acceptance of the updated policy.

24. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us: